Copy of FAQ
Here are some frequently asked questions to help you with your orders.
SHIPPING AND ORDER TRACKING
How long does shipping take?
- For all orders we use Australia Post.
- See Australia Post domestic shipping times
- See Australia Post International (Worldwide) shipping times
For orders with multiple items we endeavor to package them together when possible to save on postage.
How can I track my order?
When your order has been shipped, you will be emailed a tracking number and link. Enter your number to the service provider:
My order is damaged or wrong, can I get a refund?
- If your frame or cards are damaged during delivery, we will start a claims process with our delivery provider, and get you a new frame delivered at no additional cost to you. Please email us photos as proof of damage.
- If your cards are wrong, we will send you the correct prints at no extra cost to you. Please email us photos as proof of wrong cards.
Do I need to pay import tax for my country when I buy overseas products online?
Some countries charge you when you buy products online from overseas. You can use https://www.simplyduty.com/import-calculator/ to calculate the tax payable. Below are some rough estimates on the tax payable:
-
United Kingdom:
- VAT: 20% on most goods.
- Customs Duty: Varies based on the type of goods and their value1.
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United States:
- Import Duty: Varies widely depending on the product category and origin.
- Sales Tax: Varies by state, typically between 0% and 10%2.
- Australia:
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Canada:
- GST: 5% on most goods.
- Provincial Sales Tax (PST) or Harmonized Sales Tax (HST): Varies by province2.
-
European Union:
- VAT: Typically around 20% but varies by member country.
- Customs Duty: Varies based on the type of goods and their value2.
- India:
- Brazil:
CARD PRINTING FAQ
Can I print cards I don't own?
No, you must own your NFT to print it. We confirm you own the card before printing and if we can't verify ownership we may refund your order.
Are there any copyright issues with printing the NFTs I own for personal use?
Owning NFTs have Limited Usage Rights: You can print your NFTs to display the artwork for personal use only. This does not include any commercial use. We provide a printing service only, we do not sell NFTs. At the time of placing your order you agree that you own the NFTs and intend to use the artwork for for personal and non-commercial purposes only.
Can I include Basketball cards and Football in the same order?
Yes, you can choose any Sorare NFT card you own including Football, Basketball and Baseball.
What if my cards are not revealed yet?
If your new season cards in your collection unopened, we do not print them. You will need to reveal them before placing your order for us to include them.
I purchased a card after placing my order, can you include it?
We only print cards you own at the time of placing your order. However, if you buy a card after and we haven't completed your order we may include it.
Where can i purchase the holo versions?
Currently you cannot purchase the holo card versions directly. We include 1 random holo in each order. Generally we pick the most popular player or best scoring player in the order. If you want a specific player to be a holo then specify this when placing the order in the checkout comments box and we'll endeavor to make it happen.
FRAMING PRODUCT FAQ
I ordered a frame but my collection has less than 24 cards?
Our custom frames support 24 cards. If your collection has less than 24, please email us a list of additional cards after placing your order. For example, your collection has 22 cards, email us 2 additional cards you own and we'll include those at no extra cost. If the collection is 23 cards we can add the team logo to fill that 24th slot.
How does the frame attach to the wall?
Pretty simple. There are 4 holes at the back of the frame (each of the 4 corners) where the provided screws press in and upwards to secure the frame.